uw terms & conditions
Pricing & Payments
A non-refundable 50% deposit is required to confirm your booking and commence work on your project. If a project is cancelled by the client for whatever reason, the deposit will serve as a cancellation fee. Your deposit is applied in stages over the lifetime of your project. By making payment of the deposit you hereby accept the terms and conditions set out below.
Pricing listed on your quote is valid for 30 days from the day of issue. You may be subject to pricing changes if you have not paid your deposit within your allocated booking time.
Our minimum print run is 30. Pricing has been given based on the quantities provided and items discussed.
You may change items in you order as your project progresses. Extra/changed items will be charged as per the price discussed in your initial appointment or at the standard rate at the time. Please note any changes you make, may affect any discounts/promotions that were made available to you in the initial appointment.
You must make payment for any stationery prior to its’ collection/delivery from Urban Weddings. Once you have approved your samples/designs and provided complete guest lists/quantities you will be issued with an invoice. This invoice MUST be paid prior to your stationery being released.
Depending on your project it can take up to two weeks to deliver your stationery once your payment has been received.
Each project will be subject to a Project Fee. Fee charges are tiered and based on the complexity of your design. As each project is a custom piece of work (ie. you get to choose exactly what you want) there is a lot of time and effort that goes into the project. Your project fee covers the standard artwork/design as discussed in your quote, your three rounds of changes and printed sample. You may incur additional artwork/design fees if your project goes out of scope from the original brief. Our designer will always inform you of any potential additional charges.
Your Online Project
Every order is set-up via an online project on Basecamp. All correspondence, submissions and changes must be advised and recorded through your online project, changes etc. We will not accept changes via phone or email – they must be recorded in your online project.
Once you confirm your booking with your 50% deposit you will receive an invitation to join your online basecamp project. Wording examples, guest list templates and helpful hints and tips can be found in your project.
You will find a ‘to do’ list of tasks on your online project that need to be completed to progress your project. If you do not meet the deadlines set for you – this will delay the completion of your project.
You are required to submit all wording. Your wording must be supplied in its entirety for work to commence. You are responsible for all spelling and accuracy of text.
Proofs & Printed Samples
Once your wording has been submitted, our designer will begin your artwork. You will be provided with a Version 1 (V1) proof file. At this stage you are able to provide feedback about the design and layout. You are entitled to three rounds of changes with as many changes in each round as necessary. Any changes that are made after your third round of changes will attract hourly design fees. Our designer will advise you of any additional charges that may be incurred. Once your changes have been made and you are happy with your online proof you will receive a printed sample. Once you receive your printed sample you have one final round of changes to account for small colour modification/spelling errors etc.
The production process for Save the Dates and Invitations includes a printed sample; one printed sample is included with your order. You may request additional printed samples at a rate of $30 each. Once your artwork is approved we will post a sample of the product to you. The printed sample is a replica of your finished product. Please check the colour, details and assembly and submit your approval via Basecamp or provide any final changes you have (included in the project is one round of changes after the printed sample, this is for spell checking and colour correction only). Please note we will not progress your order further until we receive your written approval of the printed sample, your complete guest list is uploaded and your invoice for work has been paid.
With all printing there may be some colour variations from what you have seen on screen to what the printed sample/final product looks like; this is due to the nature of CMYK printing and bulk-run printing systems. Urban Weddings will do its best to match colours however cannot guarantee 100% colour accuracy between batches.
It is your (the clients) responsibility to proof and check the accuracy of the wording and design. Urban Weddings accepts no responsibility for errors once your printed sample has been approved.
Extra printing or reprints of stationery will be charged at double the quoted rate. We recommend ordering a number of ‘blank’ or ‘spare’ invitations to avert any extra charges.
Copyright, Ownership & Use
In accordance with the Australian Copyright Council the production of any digital design work automatically deems Urban Weddings the author and therefore the owner of such work. The client is entitled to use the design for the purpose for which it was created. Any other usage not discussed will need to be negotiated. If the client requires electronic files it must be negotiated with Urban Weddings and will incur additional fees. Urban Weddings retains full ownership of the design concepts and materials it produces in the course of the project and as such your stationery may be used for advertising/marketing purposes. Other than for promotion by Urban Weddings all products provided shall be for the exclusive use of the client only.
- Sell the printable file from the DIY Collection to anyone else.
- Edit or modify the file for personal or commercial use.
- Copy or share the file onto a USB, CD, send via email or any other sharing method.
- Use products from the DIY Collection for commercial use.
- Sell printed invitations from the file to anyone else.
If you purchase from the DIY Collection, copyright remains with the designer; Paper Alphabet. All content included on this site, such as text, graphics, logos, images and digital downloads is the property of Paper Alphabet. Therefore purchase of digital files does not transfer copyright.
Digital Product Policies:
Because of the nature of digital files, refunds will not be given after DIY Printable PDFs have been sent. It is important that you are 100% happy with your purchase which is why you receive unlimited revisions.
Printed (flat and letterpress) Product Policies:
If the item arrives damaged or the text doesn’t match the approved PDF, please contact us. Because this is a possibility, there have been processes put in place to ensure that your invitations are 100% correct. In the rare circumstance that there is an error, please return the product unused within 7 days of purchase.
All items sent via AusPost are packaged with protective wrap and placed in cardboard to ensure no damage is caused. In the unlikely event that the package arrives and the contents are damaged, please contact us. A replacement will be organised and sent asap. Therefore it is suggested that you allow up to 3 weeks for delivery.
There are no refunds for change of mind.